Customer Feedback
Customer Service
At Young London we take customer service very seriously. All our landlords and tenants are encouraged to provide feedback on all aspects of the process from first impressions (eg. our responsiveness, property marketing and viewings) to communication, contracts, inventories and property management.The latest figures are from Feb 2012 and for the purposes of data collection our monthly periods run from 20th to 19th, so for the month of January the data would be run from December 20 to January 19.
For each question, tenants and landlords are asked to rate an element of service as either:
- Excellent
- Good
- Average
- Poor
- Very poor
The resulting index score for each aspect of service is calculated as the percentage of responses which answer ‘good’ or ‘excellent’.
Recommendations
The pie chart displays the responses to the question “Would you recommend Young London”.Of the respondents for Feb 2012 % would recommend us and 36% already had within a week of using our services.
Customer Satisfaction
Customers' overall experience index for Feb 2012 is 88%.About Us Links
Recruitment
Contact Us
Our Charter
Award Winning Service
Meet The Team
Info and bios for the Young London team
Connect
Keep up to date with Young London
Testimonials
Read what people have said about us
Customer Service
See how we are performing
Press Room
Press releases and clippings
Downloads
Useful information and guides to download and keep
Privacy Policy
Outlines how we will use the information you give us
Currently available positions
Contact Us
Our office contact details
Our Charter
Our customer service focus
Award Winning Service
Our commitment to amazing service has been recognised
Meet The Team
Info and bios for the Young London team
Connect
Keep up to date with Young London
Testimonials
Read what people have said about us
Customer Service
See how we are performing
Press Room
Press releases and clippings
Downloads
Useful information and guides to download and keep
Privacy Policy
Outlines how we will use the information you give us
